Terms & Conditions

1.2. Licensing

Subject to your compliance with these Terms, EYVAR grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable license to:

1) Access and use the Apps on your personal device only in connection with your use of the Services.

2) Access and use any content, information and related materials that may be made available through the Services, in all such cases for personal, non-commercial use.

3) Eyvar and its licensors reserve any rights not expressly granted in these Terms.

2.2. Restrictions

You may not do the following:

1) Remove any copyright, trademark or other proprietary notices from any portion of the Services.

2) Reproduce, modify, prepare derivative works of, distribute, license, rent, sell, resell, transfer, publicly display, publicly perform, broadcast, circulate, publish or otherwise exploit the Services except as expressly permitted by EYVAR.

3) Manipulate, reverse engineer or disassemble its code, except as permitted by applicable laws.

4) Create a link to, mirror or frame any portion of the Services.

5) Create or cause to be created any programs or scripts for the purpose of scraping, indexing or otherwise data mining any portion of the Services, or unduly burdening or impairing the operation and/or functionality of any aspect of the Services.

6) Attempt to gain unauthorized access to the Services or damage any of its aspects or any of the systems and networks related to it.

3.2. Ownership of services

The Services and all rights therein remain the property of Eyvar or its licensors. Neither these Terms nor your use of the Services grant you any rights:

1) On or in connection with the Services other than the limited license granted above.

2) To use or reference in any way the company names, logos, product and service names, trademarks or service marks of Eyvar.

Service options at Eyvar

You acknowledge that portions of the Services may be made available under the following brands and options:

1) Eyvar Economy: Instant economic transportation service.

2) Eyvar Comfort: Instant economic transportation service.

3) Eyvar Ladies: A service intended for ladies and families only (female drivers for female passengers).

4) Eyvar Packages: Prepaid package system (scheduled trips with special discount).

5) Eyvar Business: Customized services for companies and legal entities.

User accounts

In order to use most aspects of the Services, you must register for and maintain an active personal account (“Account”). You must be at least 18 years old to have an account. Account registration requires that you provide certain personal information to Eyvar, such as your name, address, phone number, and age, as well as at least one valid payment method. You agree to maintain accurate, complete, and current information in your account. You are responsible for all activities that occur under your account, and you agree to maintain the security and confidentiality of your account username and password at all times.

User requirements and behavior

The Service is not available for use by persons under the age of 18. You may not delegate the use of your account to third parties, nor may you allow persons under 18 years of age to obtain transportation services from third-party service providers unless they are accompanied by you. You may not assign or transfer your account to any other person or entity. You agree to comply with all applicable laws when using the Services and may use them only for lawful purposes. You may not, in the use of the Services, cause harm, inconvenience, inconvenience or property damage, whether to third party service providers or to any other third parties. In some cases, you may be asked to provide proof of identity (national ID/residence) to access the Services, and you agree that you may be denied access to the Services if you refuse to provide proof of identity.

Promotional codes

Eyvar may, in its absolute discretion, create Promo Codes. You agree that Promotional Codes: (1) must be used for their intended audience and purpose and in a lawful manner; (2) may not be copied, sold or transferred in any way; (3) may be disabled by EYVAR at any time and for any reason without the Company incurring any liability; and (4) are not suitable for cash payment.

User-generated content

Eyvar has the right to allow you to submit textual, audio or visual content (comments, images, ratings). This content remains your property, but once you submit it to Eyvar, you grant the Company a worldwide, perpetual, irrevocable license to use, copy, modify and distribute it in all distribution channels without additional consent from you and without payment to you.

Disclaimer

The Services are provided on an “as is” and “as available” basis. Eyvar disclaims all representations and warranties, whether express, implied or statutory, that are not expressly stated in these Terms, including the implied representations of merchantability, fitness for a particular purpose and non-infringement. In addition, EYVAR makes no representations or warranties regarding the reliability, timeliness, quality or safety of third party service providers. You agree that the entire risk arising from your use of the Services remains solely with you to the maximum extent permitted under applicable law.

Limitation of liability

Eyvar will not be liable for indirect, incidental, special or consequential damages, including loss of profits, loss of data, personal injury or property damage related to or in any way arising from the use of the Services. In no event shall Eyvar's total liability to you in connection with the Services for all damages and losses exceed any material amounts.

Compensation

You agree to indemnify and hold Eyvar, its officers, directors, employees, and agents harmless from and against any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (1) your use of the Services; (2) your breach or violation of any of these Terms; (3) your violation of the rights of any third party, including third-party service providers.

1.6. When are cancellation fees charged?

You acknowledge and agree that a cancellation fee (“Cancellation Fee”) will be charged to your account in the following circumstances:

1) Cancellation after accepting the request: If you cancel the service request after a certain time has passed after the independent service provider accepts your request. This time is technically determined within the application (usually two to five minutes depending on the type of service) and a warning about the imposition of fees will appear before you confirm the cancellation.

2) No-Show: If the external service provider arrives at the starting point specified by you and waits for the specified period (not less than 5 minutes) without responding to you or getting into the vehicle, the service provider has the right to cancel the trip, and in this case the full cancellation fee will be charged to your account.

3) Cancellation of the service provider due to the user: If the service provider is forced to cancel the trip after his arrival due to your violation of the terms of use (such as: the presence of unauthorized passengers, a request to transport materials that violate the regulations, or the absence of a child safety seat if necessary).

2.6. Calculate fees and currency

• Cancellation fees are calculated according to local standards approved by the Saudi entity of EYVAR.

• All cancellation fees are estimated and deducted in Saudi Riyals (SAR).

• Cancellation fees are final and non-refundable once charged, except in cases of proven technical errors.

3.6. Collection mechanism

1) Fees are automatically deducted from the preferred payment method registered in your account (credit card, Mada card, or digital wallet).

2) If the payment is in cash, the fees will be recorded as an “existing debt” on your account, and you will not be able to request a new trip until this debt is paid in full.

4.6. Cases where fees are not charged (exceptions):

You will not be charged a cancellation fee in the following cases:

1) If you cancel the trip immediately before the specified time (two minutes).

2) The trip was canceled because the service provider did not move towards your location or was clearly moving in the opposite direction.

3) If the Service Provider exceeds the Estimated Time of Arrival (ETA) by a significant amount of time (defined by EYVAR as 10 minutes or more above the original time) due to circumstances not related to you.

5.6. Objection and disputes

You can submit a cancellation fee review request via the “Help” section within the app. If the error is proven, the amount will be refunded to your wallet in the application as a “balance” valid for use within the Kingdom of Saudi Arabia.